Last updated: November 2025
1. Our Commitment
At Gold Black Style, we are committed to offering an impeccable experience, whether you are booking a bespoke activity or purchasing one of our curated products.
Our Refund Policy reflects our values of transparency, fairness and care.
This policy covers:
- experiences and concierge services, and
- Gold Black Style products, including gourmet specialties, artisanal creations and curated objects of Italian craftsmanship.
Different refund rules apply depending on the nature of the purchase.
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PART A — EXPERIENCES & CONCIERGE SERVICES
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2. Refund Eligibility
A full refund will be issued whenever:
- the selected experience is unavailable after partner verification
- an activity must be cancelled due to weather, safety or operational reasons
- the customer cancels prior to service delivery (unless non-recoverable costs were disclosed)
- a partner is unable to provide the service as planned
Refunds are issued through the original payment method.
3. Non-Recoverable Costs
Certain services may involve expenses that our partners cannot reimburse (such as exclusive venue reservations, advance logistics, or special arrangements).
If such costs apply, they are always communicated before final confirmation.
If no such costs were disclosed, a full refund applies.
4. Refund Processing Times
Refunds for services are usually processed within 1–3 business days.
Additional time may be required by banks or payment processors.
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PART B — GOLD BLACK STYLE PRODUCTS
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5. Withdrawal Rights (EU Customers)
Customers located within the European Union may withdraw from the purchase of eligible products within 14 days of delivery.
The following items are not eligible for withdrawal unless defective:
- food products and perishables
- items opened or unsealed by the customer
- personalised or made-to-order items
- products not suitable for return for hygiene reasons
Full rules are detailed below.
6. Conditions for Returning Eligible Products
To receive a refund, returned products must be:
- unused
- in their original packaging
- complete with all labels, accessories and documentation
- returned within 14 days of the withdrawal request
Products that show signs of use or handling may not qualify for a refund.
7. Return Shipping Costs
Unless the item is damaged or defective upon arrival, return shipping costs are:
- the responsibility of the customer, and
- non-refundable
We recommend using a tracked service for returns.
8. Damaged or Defective Products
If a product arrives damaged, incorrect or defective, the customer must contact us within 48 hours, providing:
- photos of the damage
- order number
- packaging details
Once verified, we will offer either:
- a replacement (subject to availability), or
- a full refund, including shipping costs.
9. Non-Returnable Items
The following items cannot be returned unless faulty:
- food and gourmet products
- items opened, unsealed or partially used
- customised or personalised goods
- products made on request
- items unsuitable for return for hygiene reasons
10. Refund Processing for Products
Once returned items have been inspected and approved, refunds are issued through the original payment method.
Processing times:
- 2–5 business days for internal review
- additional time depending on the customer’s bank or payment provider
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COMMON PROVISIONS
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11. Method of Refund
Refunds are issued exclusively via the same payment method used at checkout:
- credit/debit card
- PayPal
- Klarna
- Apple Pay
- Google Pay
Cash refunds are not available.
12. Contact
For any refund-related enquiries, our concierge team is always at your disposal:
info@goldblackstyle.comtomer-oriented refund policy.
Most of our services involve third-party operators, therefore refunds may depend on their availability and conditions.
Whenever possible, we issue full refunds promptly and without complications.
2. Full Refund Eligibility
The customer is entitled to a full refund when:
- the selected experience or service is not available after partner verification
- the service must be cancelled due to weather, safety, or force majeure
- the customer cancels before the service has been delivered (unless non-recoverable costs apply)
- the partner is unable to perform the service
Refunds are processed via the original payment method.
3. Non-Recoverable Costs
In rare situations, certain partner fees may be non-refundable (e.g., last-minute equipment allocation, yacht repositioning, or exclusive venue reservations).
When these apply, customers are always informed in advance before confirming the booking.
If not explicitly communicated, a full refund applies by default.
4. Timing of Refunds
Refunds are usually processed within:
- 1–3 business days by Gold Black Style
- additional time depending on the customer’s bank or payment provider
5. Method of Refund
Refunds are issued exclusively through the same payment method used at checkout:
- Credit card
- PayPal
- Klarna
- Apple Pay / Google Pay
No cash refunds are provided.
6. Contact
For refund inquiries:
info@goldblackstyle.com