Last updated: November 2025
1. Our Philosophy
At Gold Black Style (“GBS”), flexibility and care lie at the heart of every service.
We understand that plans may change, and our Cancellation Policy is designed to balance customer freedom with the operational requirements of our trusted partners.
This policy applies to all experiences and concierge services booked through our website.
2. Cancellations by the Customer
Customers may cancel their booking at any time prior to service delivery.
When no partner costs are involved:
A full refund will be issued.
When partner-related costs have already been incurred:
Only non-recoverable expenses may be deducted, and these are always communicated clearly during confirmation.
We aim to ensure that every cancellation remains simple, respectful and fair.
3. Cancellations Due to Weather or Safety
Some experiences depend on environmental or operational conditions.
Cancellations may be required in the case of:
- adverse weather
- safety concerns
- unforeseen operational restrictions
- access or permit limitations
In such cases, customers may choose between:
- rescheduling the experience,
- selecting an equivalent alternative, or
- receiving a full refund.
No further obligations apply for either party.
4. Cancellations by Our Partners
If a partner is unable to deliver the service due to:
- illness or staff unavailability
- technical or mechanical issues
- last-minute venue restrictions
- unexpected closures or logistical complications
GBS will promptly inform the customer and offer:
- an alternative date,
- a different but equivalent experience, or
- a full refund.
Our priority is to ensure seamless support and peace of mind.
5. Post-Confirmation Adjustments
Should logistical or operational adjustments be required after confirmation (time, meeting point, duration), GBS will notify the customer promptly.
If the proposed modification is not acceptable to the customer, they may cancel without penalty and receive a full refund, unless non-recoverable costs had been explicitly communicated.
6. No-Show Policy
If the customer does not attend the scheduled meeting time without notice:
- we will make every reasonable effort to reschedule the experience,
- however, if the partner charges a no-show fee, this cost may be deducted from the refund.
We apply this with discretion and always in dialogue with the customer.
7. Contact
For cancellation requests or assistance, our concierge team remains at your service:
info@goldblackstyle.com
- experiences and concierge services, and
- Gold Black Style products, including gourmet specialties, artisanal creations, and curated objects of Italian excellence.
Different refund rules may apply depending on the nature of the purchase.
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PART A — EXPERIENCES & CONCIERGE SERVICES
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2. Refund Eligibility
A full refund will be issued whenever:
- the selected experience is unavailable after partner verification
- an activity must be cancelled due to weather, safety or operational reasons
- the customer cancels prior to service delivery (unless non-recoverable costs are disclosed in advance)
- the partner is unable to provide the service as agreed
Refunds are made through the original payment method.
3. Non-Recoverable Costs
Certain services may involve expenses that cannot be reimbursed by our partners (such as exclusive venue reservations, advance arrangements, or special logistics).
Whenever such costs apply, we will always inform the customer before confirming the booking.
If no such costs were communicated, a full refund is granted.
4. Refund Processing Times
Refunds for services are usually processed within 1–3 business days.
Additional time may be required by banks or payment providers.
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PART B — GOLD BLACK STYLE PRODUCTS
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5. Withdrawal Rights (EU Customers)
Customers within the European Union have the right to withdraw from the purchase of eligible products within 14 days of delivery, without providing a reason.
The right of withdrawal does not apply to:
- perishable food items (including gourmet specialties)
- products that have been opened or partially consumed
- customised or personalised items
- made-to-order creations
- sealed products not suitable for return once opened for hygiene reasons
Unless indicated otherwise, non-perishable products may be returned according to the conditions below.
6. Conditions for Returning Eligible Products
To qualify for a refund, returned items must be:
- unused
- in their original packaging
- complete with all accessories, labels and documentation
- returned within 14 days from the withdrawal request
Items that show signs of use or handling may not be eligible for a refund.
7. Return Shipping Costs
Unless the product is damaged or defective upon delivery, return shipping costs are:
- the responsibility of the customer
- non-refundable
We recommend using a tracked shipment service for returns.
8. Damaged or Defective Products
If a product arrives damaged, incorrect, or faulty, the customer should notify us within 48 hours of delivery, providing:
- photos of the damage
- order number
- packaging details
Once verified, we will offer:
- a replacement (when available), or
- a full refund, including shipping costs
9. Non-Returnable Products
The following products cannot be returned unless faulty:
- food products
- items opened or unsealed by the customer
- personalised or customised items
- products produced on request
- items that cannot be returned for hygiene reasons
10. Refund Processing for Products
Once the returned item has been inspected and approved, refunds are issued via the original payment method.
Processing times:
- 2–5 business days for internal approval
- additional handling time by the customer’s bank
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COMMON PROVISIONS
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11. Method of Refund
Refunds are issued exclusively via the same payment method used at checkout:
- credit/debit card
- PayPal
- Klarna
- Apple Pay
- Google Pay
No cash refunds are provided.
12. Contact
For any refund-related enquiries, our concierge team is at your disposal:
info@goldblackstyle.comookings with ease and without unnecessary restrictions.
We aim to offer a seamless experience while respecting our partners’ operational requirements.
2. Cancellations by the Customer
The customer may cancel at any time prior to the service being delivered.
If the service has not yet been confirmed with the partner or no non-recoverable costs are involved, a full refund is issued.
In cases where partner-related costs have already been incurred:
We will inform the customer and deduct only what the partner has declared as non-refundable.
Transparent, simple, and fair.
3. Cancellations Due to Weather or Safety
Outdoor experiences may be cancelled due to:
- adverse weather
- safety considerations
- operational restrictions
In these cases, the customer may choose between:
- rescheduling the experience
- switching to a comparable activity
- receiving a full refund
4. Cancellations by Partners or Operators
If a partner is unable to operate due to unforeseen circumstances (operator illness, mechanical issues, venue restrictions, etc.):
- the customer may reschedule
- or receive a full refund, with no further obligations for either party
5. No-Show Policy
If you want to include this clause, ecco la versione soft per non sembrare aggressivi:
If the customer does not show up at the scheduled meeting time without prior notice, we will do our best to reschedule the activity.
However, if the partner charges a no-show fee, only that cost may be deducted from the refund.
👉 Se preferisci eliminarla del tutto, dimmelo e riscrivo la policy senza no-show.
6. Contact
For cancellation assistance:
info@goldblackstyle.comtomer-oriented refund policy.
Most of our services involve third-party operators, therefore refunds may depend on their availability and conditions.
Whenever possible, we issue full refunds promptly and without complications.
2. Full Refund Eligibility
The customer is entitled to a full refund when:
- the selected experience or service is not available after partner verification
- the service must be cancelled due to weather, safety, or force majeure
- the customer cancels before the service has been delivered (unless non-recoverable costs apply)
- the partner is unable to perform the service
Refunds are processed via the original payment method.
3. Non-Recoverable Costs
In rare situations, certain partner fees may be non-refundable (e.g., last-minute equipment allocation, yacht repositioning, or exclusive venue reservations).
When these apply, customers are always informed in advance before confirming the booking.
If not explicitly communicated, a full refund applies by default.
4. Timing of Refunds
Refunds are usually processed within:
- 1–3 business days by Gold Black Style
- additional time depending on the customer’s bank or payment provider
5. Method of Refund
Refunds are issued exclusively through the same payment method used at checkout:
- Credit card
- PayPal
- Klarna
- Apple Pay / Google Pay
No cash refunds are provided.
6. Contact
For refund inquiries:
info@goldblackstyle.com